NeuroPage
Documentation/Connecting your domain

Connecting your domain

Serve personalized pages under your own domain in five minutes.

Every personalized page NeuroPage generates is served under your own domain — visitors never see a NeuroPage URL. This section explains how to connect a domain and troubleshoot common DNS issues.

Why a custom domain matters

When a prospect opens their personalized page, the URL in the browser reads pages.yourcompany.com/abc-sarah-chen. They see your brand, not NeuroPage. This builds trust and improves deliverability: many email security tools flag links to unfamiliar third-party domains.

Adding a domain

  1. Navigate to Settings → Domains
  2. Click Add domain
  3. Enter the full subdomain you want to use, for example pages.yourcompany.com
    • You can use any subdomain (go., links., landing., etc.)
    • Apex domains (yourcompany.com) are not supported — use a subdomain
  4. Copy the CNAME record:
    • Name/Host: your subdomain (e.g., pages)
    • Value/Target: provided by NeuroPage (e.g., cname.neuropage.io)
  5. Add the CNAME record at your DNS provider

DNS provider instructions

Cloudflare

  1. Log in to Cloudflare → select your domain
  2. Click DNS → Add record
  3. Type: CNAME, Name: pages, Target: the value from NeuroPage
  4. Set proxy status to DNS only (grey cloud) — do not proxy through Cloudflare

GoDaddy

  1. Go to My Products → Manage DNS
  2. Click Add under Records
  3. Type: CNAME, Host: pages, Points to: the value from NeuroPage, TTL: 1 hour

AWS Route 53

  1. Open your hosted zone in Route 53
  2. Click Create record
  3. Record type: CNAME, Record name: pages, Value: the value from NeuroPage

Namecheap

  1. Go to Domain List → Manage → Advanced DNS
  2. Click Add New Record
  3. Type: CNAME Record, Host: pages, Value: the value from NeuroPage

Verifying your domain

After adding the DNS record, return to Settings → Domains and click Verify. NeuroPage performs a DNS lookup every 30 seconds.

  • DNS propagation typically takes 1–10 minutes, but can take up to 48 hours in rare cases
  • Once verified, the status changes to Active and an SSL certificate is automatically provisioned

Assigning a domain to a campaign

By default, all campaigns use the first verified domain on your account. You can assign a specific domain to a campaign:

  1. Open a campaign → Settings → Domain
  2. Select the domain from the dropdown
  3. Save — all pages in that campaign will be served from the selected domain

This is useful if you run campaigns for multiple brands from one account.

Troubleshooting

Status stuck on "Pending"

  • Wait at least 5 minutes after adding the CNAME record
  • Confirm the record was saved at your DNS provider — reload the DNS settings page and check it is listed
  • Use a DNS checker (e.g., dnschecker.org) to verify propagation
  • If using Cloudflare, ensure the proxy status is set to DNS only (grey cloud)

Certificate error after verifying

SSL certificate provisioning takes up to 2 minutes after verification. If the error persists after 5 minutes, remove the domain and re-add it.

Pages show a "Domain not configured" error

The domain is verified but not assigned to a campaign. Go to your campaign settings and select the domain, or check that no other campaign has claimed it exclusively.

Multiple domains

You can add multiple domains to one account — useful for agencies managing several clients. Each domain can be assigned to one or more campaigns independently.